User manual

Congratulations on the purchase of your H. Moser & Cie. Genesis watch!
Welcome to a new immersive world of customer experience.

Dear H. Moser & Cie. Genesis watch owner,

To unlock all the special privileges and assets that come with the Genesis watch and access the H. Moser & Cie. app, you must be registered in the H. Moser & Cie. database.

If you have purchased your watch at an authorized H. Moser & Cie. retailer, please follow the steps listed in Part 1. If you have purchased your watch directly from H. Moser & Cie., please proceed to Part 2 of the application. 

Part 1: Link your watch to the database to activate your insurance 


Dear H. Moser & Cie. Genesis watch owner, once you have received your Genesis watch from your trusted retailer, there are still a few steps to follow before you can enjoy the full extent of exclusive WEB3 services and privileges. 

Please contact and share the following:

– full name
– address (including the street, ZIP code, city and country)
– e-mail address
– phone number

We require this information for security reasons. Each Genesis watch is linked to one unique customer. The H. Moser & Cie. Concierge Service will pair your customer data with your unique Genesis watch within the H. Moser & Cie.’s secure database.

Once your watch is registered in the database, the insurance coverage of your watch and the protection of your digital assets will be activated. 

Your access to the H. Moser & Cie. app is granted.
The information is kept strictly confidential.


Part 2 – Authenticate your Watch in the H. Moser & Cie. App:

Congratulations on the purchase of your H. Moser & Cie. Genesis watch. You are only a few steps away from enjoying the WEB3 experience and a host of additional benefits.

The following will be a step-by-step manual on how to register your watch in the dedicated app. You will learn about all the features of the H. Moser & Cie. app as well as the digital assets that are included with the Genesis watch. Please go to your app-store (Apple App Store / Google Play Store) and download the H. Moser & Cie. app.

Get it on App StoreGet it on Google Play  

  • Please enter your email address.
  • Please enter the access code that you received by email (also check your spam folder).

Note: You must accept the Terms and conditions before you can continue.             


Congratulations, you have now entered the app. Next, you have to register your watch on the app via the unique QR-code, engraved on the sapphire glass of the Genesis watch.


The watch will now appear under the tab “Watches”. Here you can also see the silhouettes of the two future watches to join the triptych.


Watches section

  • If you click on the watch or the DETAILS button, you will access all important information concerning your watch.
  • Also, you have access to your E-Certificate, your E-Warranty and your E-Insurance.
  • The E-Certificate guarantees that you own a genuine H. Moser & Cie. Product.
  • The E-Warranty indicates the warranty status of the H. Moser & Cie. Product.
  • The E-Insurance shows, that the physical watch is insured with Zurich Switzerland. 




Within the Wallet you will find your individual Digital Artworks (ART) and all the elements concerning the protection of your Digital Assets (PROTECTION) as well as the Community Tokens (COMMUNITY).


The ART Tokens include one of 50 unique digital artworks and a Time Capsule Video (which will be added at a second stage). This Time Capsule Video is unique, produced by H. Moser & Cie specifically for your Genesis watch. It captures the exact moment when each of the 50 Genesis watches completed production and was brought to life.


Within the PROTECTION folder, you will find your LEGAL TOKEN, your TRUST CERTIFICATE and your DIGITAL ASSET INSURANCE with Zurich Insurance.


Within the COMMUNITY folder, you will find your VIP KEYPASS to the H. Moser & Cie. Community. It grants you access to two more yet-to-be-unveiled watches in the limited edition tryptich and to exclusive experiences and events.

To enter the MOSER LOUNGE and experience the dedicated H. Moser & Cie. Metaverse space, you must either download the app from your appstore, or enter via web browser and

Questions & Support

If you have any further questions about the H. Moser & Cie. app, you can always contact our concierge service. We will be happy to help you:

Terms and Conditions

Find the General Terms and Condtions here.

Are you looking for more information ?


    Learn more about H. Moser & Cie.’s groundbreaking movements and complications and explore our helpful guides on how to store your watch, set the date, and much more. Whatever your query, we’ve got it covered.

  • 客户服务

Raphael Frauenfelder geste