How to repair or service your H. Moser & Cie. watch

At H. Moser & Cie. we craft timepieces that are more than just accessories or instruments. They are meticulously made embodiments of the heritage and ingenuity of Swiss watchmaking. But even these masterpieces, with their intricate machinery and components crafted from glass or sapphire, occasionally need repair or replacement parts. So here’s an all-encompassing guide to ensure your H. Moser & Cie. timepiece remains as good as new. 

The symphony inside your watch

Beneath the sophisticated case of your H. Moser & Cie. watch lies a world of complexity. Each gear, spring, and lever plays a crucial role, working in harmony to deliver the precision and reliability the brand is celebrated for. This continuous operation, while impressive, can sometimes necessitate regular maintenance. Ideally, a thorough check-up every 4 to 5 years ensures the symphony inside your H. Moser & Cie. timepiece continues playing without missing a beat.

From wear to repair 

Mastering the art of diagnosis: The foundation of any successful repair is a clear understanding of the issue at hand. Whether it’s a misaligned hand, cracked sapphire crystal, lagging date function, or a cosmetic imperfection in the ring or case, accurately identifying the problem ensures the subsequent steps are effective.

The user manual – a treasure trove: Every H. Moser & Cie. watch is paired with a detailed user manual. This guide offers insights into the watch’s unique mechanics, care instructions, and potential solutions to common challenges. It’s the first port of call before considering more specialised interventions. In line with our commitment to sustainability, the instructions for use are no longer printed. You can find them online here.

Understanding the nuances of the collection: H. Moser & Cie.’s portfolio of luxury timepieces is expansive and diverse. From the modernist Streamliner to the rugged Pioneer, the timeless Endeavour to the historically inspired Heritage, each collection has its distinct characteristics. A deep understanding of your specific model ensures that any replacement, repair or maintenance retains the watch’s inherent spirit.

When only experts will do: There are times when the challenge transcends basic troubleshooting. In such instances, H. Moser & Cie.’s customer service team, with their unparalleled expertise, are here to help. Their intimate knowledge of the brand’s intricacies ensures your timepiece is treated with the respect and care it deserves. Long after our timepieces have flown the nest to make their way in the world, our after-sales experts are dedicated to resolving our clients’ issues or concerns. 

The importance of preventive care: Like a grand piano or a luxury car, some luxury watches require regular maintenance to avoid repair or replacements. This isn’t just about addressing new issues, but proactively preventing potential ones. Regular cleaning, appropriate storage, and periodic servicing can ensure your watch feels brand new for years, if not generations.

Warranty and authenticity: Owning one of H. Moser & Cie.’s luxury timepieces comes with certain privileges, one of which is a 24-month warranty. This warranty is a testament to the brand’s confidence in its creations. During any repair or restoration process, it’s paramount to ensure the authenticity of the materials and parts. The best way to guarantee only genuine H. Moser & Cie. components are used is to let our own dedicated experts work their magic.

Post-repair care: Once your watch has been restored to its former glory, the journey of care doesn’t end. Regular cleaning with a soft lint-free cloth, shielding it from prolonged exposure to harsh elements, and ensuring it’s wound regularly (for mechanical variants) are essential steps. If the watch isn’t worn daily, storing it in a cool, dry place, preferably its original box, can prevent unnecessary wear and external damage.

Where can I get my watch serviced?

To service your H. Moser & Cie, we recommend:

  • Sending it to the manufacturer. Please contact us before sending so that we can organise the shipment for you.
  • Bringing it to an authorised retailer. Our retailers can be found here.
  • Sending it to one of our service centres. 

What does a service involve? 

When our expert teams conduct a service the watch is completely disassembled. Whether the initial problem is the ring or the battery, all of the components are checked and, if necessary, replaced, after which they are cleaned and oiled. The gaskets are systematically exchanged to guarantee the water resistance of your watch, and finally, the watch is reassembled and tested for several days.

To own an H. Moser & Cie. watch is to possess a fragment of horological history, a testament to centuries of Swiss watchmaking tradition. By ensuring its regular care, maintenance, and timely repair, you’re not just preserving a timepiece; you’re cherishing a narrative, a legacy that can be passed down through generations. 

Our full customer service advice can be found here.

Are you looking for more information ?

  • カスタマーサービス

    時計のムーブメントは実に驚異的な機構で、部品数百個の正確な相互作用があって初めて正しい時を告げることができます。24時間365 日、止まることなく作動しているため、必然的に潤滑油は劣化し、部品は磨耗していきます。したがって、4 ~ 5 年ごとの点検・修理をお勧めします。時計の分解掃除は、H. モーザー社カスタマーサービス部門に所属する優れた技術を持つ時計職人が担当いたします。 取扱説明書はどこで確認できますか? 環境保全に向けた取り組みに基づき、印刷版の取扱説明書を発行しないことといたしました。今後はオンラインのこちらでご確認ください。 H. モーザー社の時計にはどのような保証が付いていますか? H. モーザー社のすべての新品の時計には、24 か月間のメーカー保証が付いています。 H. モーザー社で点検・修理を行ったすべての時計には、行った作業および交換した部品に対する 24 か月間の保証が付いています。 時計の点検・修理はどのくらいの間隔で行うべきですか? 手作業で組み立てる複雑なムーブメントは膨大な数の部品で構成されているため、4 ~ 5 年ごとに点検・修理を行うことをお勧めしています。 点検・修理ではどのような作業を行うのですか? 時計を受領した時点で直ちに時計職人による点検を行い、見積書を作成します。お客様に見積書をご確認のうえ同意をいただいてから、時計を完全に分解します。すべての部品を点検し、必要に応じて交換した後、クリーニングと注油を行います。時計の防水性を保証するために、定められた手順に従ってガスケットを交換します。最後に、時計を組み立て、数日をかけてテストを行います。 時計は防水ですか? 時計の防水性はモデルによって異なります。 12 気圧防水の Streamliner(ストリームライナー)および Pioneer(パイオニア)を除き、H. モーザー社のコレクションはすべて 3 気圧防水となっています。ご質問などがあれば、お気軽にお問い合わせください。 時計の点検・修理はどこで受けられますか? H. モーザー社では、次の方法をお勧めしています。 サービスセンター

  • User manual

Raphael Frauenfelder geste